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05-01-2008, 03:00 PM | #61 | |||||||||
Mr old phart
Join Date: Nov 2005
Location: Northern Terrorist
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Well, it appears some of the car salesman are determined to turn this into a salesman bashing thread, if attitudes are anything to go by.
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And why would a slaesman get a reaming for giving a decent price? If we're not coming back to buy at the price you gave, what exactly have you lost? If you give your best price and no other dealers are prepared to do better, we will come back. Pretty simple really. Quote:
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Right back at ya. Quote:
Champion....remind me never to send anyone your way. And car salesman wonder why they get a bad rap...
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05-01-2008, 03:06 PM | #62 | |||
NOT A TOYOTA :/
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Location: Eastern Suburbs, Melb
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The pressure will come out where it needs to be, I'll usually only use it just so I can gauge where the situation is heading. As for driving out of the dealer... that wont be the last you'll hear from me. I'll call you 3 days later, 1 week later, 3 weeks again and 1 month after that to make sure you're happy. If you're local I'll even pick up your car for servicing and leave you with mine for the day. Purchasing a car, as we like to say here is about the service and the package, not just the price. So let's establish what we can offer you before we talk numbers. I want to make you happy initially, and a happy purchaser that is happy with the service and the product has a reduced concern for the price.
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05-01-2008, 03:08 PM | #63 | |||
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You're post outlines the problem that a lot of car salesman have , and that's the us and them attitude. You say you play games with us and we will play games with you , not really very productive for either party is it. A better approach would be for the salesman to be free to give a good price strait of the bat and then the buyer has something to go on. Car sales is a high pressure job , you don't sell you get the chop. That makes it very stressful job to be in. But you cant blame the customers for that you can only blame you're employer. I have to say I never treat car sales people badly and I am always very courteous towards them.
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05-01-2008, 03:11 PM | #64 | |||
BLUE OVAL INC.
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Most customers get the idea in their head that if they dont get what they want to hear then they are being ripped, bad luck, take your business elsewhere. I'm sure there are plenty of other buyers waiting to take the car off their hands One thing i can assure you, if there is always a better deal down the road then why isn't there one super dealer with the lowest prices and no competition |
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05-01-2008, 03:12 PM | #65 | |||
NOT A TOYOTA :/
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Location: Eastern Suburbs, Melb
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Some dealers are so keen to do a deal they'll give you the best price straight up (Dealer price, not RRP) and you'll go shopping for it... Little hard for a dealer to beat it because some people don't understand that we don't get these cars off the manufacturer for free. If each dealer started off with RRP it might make it easier, but we cannot control that. Where I work, we will quite happily knock back a deal if it's in the red for us. They way I see it, there's no point in me selling you a car that in effect we are losing money for you to have. I'll be honest in what the best price I can do is if the competition is so close to break even, then it will be up to you to decide whether you want to do business with me.
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05-01-2008, 03:38 PM | #66 | |||
Mr old phart
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You mean like Peter Kittle Holden/Toyota/Mitsubishi/Diahatsu/Daewoo/Honda/Nissan in Alice? (probably missed a couple)
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05-01-2008, 04:19 PM | #67 | ||
FF.Com.Au Hardcore
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Maybe if I try a different tack with car sales. Rather than ask for the best price, I pick out 4 dealers to visit in one day and I simply ask all of them
'I want to buy a black GT this week, how much are you asking?' Would they say the RRP, or a rediculously high price, or their lowest (best)price or would they say " how much are you willing to pay for it?' Do salespersons look for the cheapest petrol to buy for their personal vehicles, knowing the owner is making very little profit, or do they go to the dearest station just to be fair to the operator? Some salespersons are being very defensive here, I'd suggest it's because they know they arent competitive or they are sick of selling cars.
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05-01-2008, 04:27 PM | #68 | ||
NOT A TOYOTA :/
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Location: Eastern Suburbs, Melb
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It's pretty simple benoxr... if someone approaches me and the only thing they have to say is "I want to buy this, how much are you asking?" I will tell them the RRP.
This SHOULD be fair.. should it not? It is after all the asking and recommended retail price for the unit.
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05-01-2008, 04:35 PM | #69 | |||
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I wouldnt be caught dead in an old dunger of a commy! : |
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05-01-2008, 04:36 PM | #70 | ||
FF.Com.Au Hardcore
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Blackout, I agree with much of what you have been saying, but if all 4 dealers gave me the same price, RRP, and I bought the car from one, surely the other 3 would be thinking of ways to be more competitive either by offering more with the vehicle or giving a lower price next time they are asked? If they didnt, they risk losing the business unless of course they are happy with just selling a mediocre amount per annum, as in they earn $30,000 a year, thats enough their happy with that.
Natural progression I think would see each dealer giving their best price right from the start wouldn't they?
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05-01-2008, 04:43 PM | #71 | ||
Low profiles
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somehow we all have forgotten this is a SALES job, the dealer is SELLING a product to us, regardless of wether or not the sales person is nice or not, or the deal they give, it is a SALE.
I have worked in sales for years, if someone wants to buy a certain item for a certain amount as a salesman if you cant sell it for the price they want they will not buy from you. And with todays massive overheads, not alot of places can give you the "best deal" or the deal you want. When we bought the EA we got offered 2grand for a 1989 magna, but all the cars in the yard were compact little pregnant rice bubbles, so we basically told the salesman well there is not anything here that REALLY interests us at the moment, do you have anything in storage that might be more to our needs. The guy showed us a few things they had in storage but nothing we really liked so we said sorry and left, i see no point in making them beg when we know there isnt anything there we want. The next place we went to we saw the EA and liked it, nice clean well maintained for $2000, but the place we went to earlier wouldnt buy the car outright, and this place wouldnt have traded it in because he was the lower end dealer who bought cars like ours to sell (and i mean this magna was on its last leg) so we bought the EA for cash, and left the magna on the street untill the next day when we sold it to a scrap yard for $100. The point being, if you know what you want and how much you want to pay, ask for it straight up, if the salesman cant match it, why waste your time and his/ hers, just say outright sorry we cant afford that and go elsewhere. It isnt like poker guys, there is no need to "have a poker face" unless the guy made a mistake and is selling you a kompressor for the price of a tin of tuna, and lets face it that wont happen!!!!!
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05-01-2008, 04:47 PM | #72 | ||
NOT A TOYOTA :/
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Location: Eastern Suburbs, Melb
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It comes down to understandnig the customer... A sales person is trained to 'qualify' a customer. That is, to ask a few questions and find out some information about the person (name, location, what the car is for, who will be driving it) before going straight to the price. The idea is that the sales person can figure out whether or not it is worth them giving them a competitive price based on thinking whether or not they are going to buy.
Just remember, our aim is to make money like most businesses, so it's not in our best interest to open with a gutted price otherwise we're not really making good business sense to the dealer principal... as well as the respective manufacturer. Dealers definitely do have to have something up their sleave, but it may not just mean dropping the RRP... it might be something as simple as picking up your car when its due for service and Rob.... I sell Toyota's, not my personal cars, haha!
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05-01-2008, 04:50 PM | #73 | ||
windsor user
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Location: Geelong
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i think the whole point is the sales guy the OP was talking about wouldnt even give a price unless they were going to buy it there and then......... you at least give the people the price, come on
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05-01-2008, 04:53 PM | #74 | ||
Mr old phart
Join Date: Nov 2005
Location: Northern Terrorist
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Second hand car sales are a little different though. Which I guess begs the question about how salesmen act when they are the buyers. When appraising a car for a trade-in, do you accept the asking price or do beat them down and make an offer of your own?
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05-01-2008, 04:56 PM | #75 | |||
Mr old phart
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05-01-2008, 05:15 PM | #76 | ||
NOT A TOYOTA :/
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That doesn't mean we should have to however
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05-01-2008, 05:29 PM | #77 | |||
Mr old phart
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I agree. I'm sorry if it seems I'm having a go at you, I'm just trying to point out what's good for the goose is good for the gander.
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05-01-2008, 05:31 PM | #78 | |||
FF.Com.Au Hardcore
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They almost always say " whats the least you will accept for it so that we can do the deal". And no matter what you say, they say 'nah, couldnt do it for that'.
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05-01-2008, 05:38 PM | #79 | |||
Impressive...
Join Date: Oct 2005
Posts: 527
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Yesterday i recieved a phone call from a gent who had purchased a car at a very large dealership. He wished to get out of the deal because he found he wasnt happy with the way he had been treated. Pretty much once he had signed the deal they wanted shove him out the door as it was after 6pm. They took his deposit and made him sign a contract, then moved his car into the street over the road, and made him let himself out, they didnt even walk him to the door.and didnt give him a copy of the order or reciept. While the price was good, he hated being treated like a number. Therefore he came to us, we honered the price he had, (even through its a deal we would normally walk away from) and he was very happy to with our service and attitude. I guess the point i'm trying to make is this, sure in this very rare case good service provailed but too many times we spend hrs with someone, offering great service a competitive price, but because some big dealer undercuts us by a couple of hundred bucks,and sometimes even goes in the red then the deal is lost and time spent wasted. I guess its just the way the industry has gone, even in the short time i've sold cars i've seen more and more shopping, people using up to 5-6 dealerships and even playing them off each other, its a shame but its a bit like we've created a bit of a monster shopper.
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05-01-2008, 05:44 PM | #80 | ||
FF.Com.Au Hardcore
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thing is when he gives you a price today, then you'll shop around on that price or come back tomorrow and screw him down...... hey thats how it is, thats sales
all i can suggest is look at the sales price on the internet, look at what other people are advertising it for, and offer around that.......if its above cost and hes desperate he accept the offer. im not a carsalesman but i do know our rules are get the sale, dont stuff around with best price so the customer walks and comes back to get it for nothing on some dodgy made up price, or from another place that doesnt have stock i mean he could have done a better job of making you feel looked after without making you feel ripped and unwelcome, but hes got a job to do, thats make money not let customers walk with a good price to tell everyone else or go shoppng with.......its sad but true
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05-01-2008, 05:44 PM | #81 | ||
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The guy that served me wouldn't do a best price even though i said upfront we dont want to be stuffed around give me your best deal and we will take it from there. We were prepared to do the deal if he bought it down a bit.
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05-01-2008, 06:04 PM | #82 | ||
Mr old phart
Join Date: Nov 2005
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I dunno if I'd agree with your time being wasted though, people don't forget good service even if they don't actually buy from you. In the example above, the gentleman you metioned is going to be telling everyone he knows to come to you, and they will come with the expectation that you are a little dearer than the 'other guy' but worth it because of the service.
I agree that it's unfortunate the industry is going that way. Personally, I think the less scrupulous dealers have pushed it in that direction. The othe thing that is beyond your control is that as consumers, we tend to see the different departments as one unit. We might get great service from you as a salesman, but then get let down by the service department later. That sort of thing can make your job a lot harder and hurt repeat business and reputation.
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05-01-2008, 06:15 PM | #83 | |||
Candy White GTI
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I think your wording might have been your undoing. Imagine you worked in an airconditioning store, your a customer service rep who gives advice and is able to explain the advantages and standard features of various airconditioners you offer. Someone walks in the store, before you can even say hello, introduce yourself and shake their hand (and ask for their name) they pull out their verbal sledgehammer and say ''whats your best price on that'' : not the way to go about it. Honestly....... HONESTLY... as a customer you will get a better deal and better service if you walk in with a calm attitude, when they shake your hand and tell you their name PLEASE give them your name. Soo many times ill be shaking someones hand saying ''My name is Mitchell........ uhhh.... whats yours??'' Take it slow, let them know which model your looking at. Let them know you have a trade in and do not expect them to have an appraisal done on your car at this stage. Test drive the car, come back into the dealership, sit down and if the salesman is of any quality he will lead you through the rest of the sales process... talk through options, colour and RRP of the car. If your happy with everything upto this point and you give the salesman a reason to feel confident he will get a sale IF and ONLY IF he achieves the right change over. Honestly. we will work sooo much harder for you if you allow us to do our job properly. Just a handy, friend work of advice. If you want fantastic service and a great price
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05-01-2008, 06:24 PM | #84 | |||
Clevo Mafia Inc.
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When i bought my existing car i actually paid $600.00 more than a dealer closer to my home offered. Reason being the dealer i bought from gave me the better price up front and others had to better it, so in my opinion he deserved the sale. He thanked me for it and threw in some nice goodies for doing so. |
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05-01-2008, 09:20 PM | #85 | |||
FF.Com.Au Hardcore
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We did say the hi bit ect. I am aware not all salesman are like that most are not. But he was an exeption. We talked about the models for about 10-15minutes then he built the presure up about buying today and all that. Then i said we want to buy but don't want to stuff around just put your best offer on the table and we will take it from there. Fair i recon. |
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05-01-2008, 10:20 PM | #86 | ||
Guzzler
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No not in shepp it was the arrogant bastartds in Bendigo
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05-01-2008, 11:55 PM | #87 | |||
Mr old phart
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If so, I think that's a pretty fair shopping technique as it gives each retailer the same opportunity to come up with a good initial price. Then go with the best offer from there if further negotiaition is required. The other advantage is that you know the price is genuine as opposed to simply beating the competition in order to get the numbers on the board. It also works for corn flakes
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06-01-2008, 12:05 AM | #88 | ||
FF.Com.Au Hardcore
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Exactly mate that what i gave the guy the oppourtunity to do. He failed todo so. So i took the cash to another dealer.
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06-01-2008, 01:27 AM | #89 | ||
FF.Com.Au Hardcore
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Had a similar experience when buying our cruiser. Rang a few yards and private sale vehicles and headed off early Sat morning to check them out. First stop was a yard in Geelong, salesman asked the usual questions, was I looking for anything in particular. Said yes a turbo diesel wagon which is what he had. Asked about trade in and if I needed finance, told him no we had sold our car and buying cash. Checked car and asked if we could take it for a drive? Asked if we would buy it today! Told him we had another 6 or so and that this was the first we had looked at for the day so no we wouldnt commit to it. He says it drives great if that is all to come back for a drive when we are ready to buy! Looked at him in disbelief and said ok see ya. Drove to Melb and checked out a few more and ended up commiting to one that day. Felt like driving back to the yard and showing the ignorant insect a sale he might have made if his attitude was a bit better
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06-01-2008, 02:15 AM | #90 | ||
The Guy You Love To Hate
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Location: Vic
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4 out of 5 dealers ive had experience with ive had similar experiences with.
Every time they push the "but are you ready to buy today" bull*hit. Its like you speak a different language. "No, im trying to decide which model to buy. Im here to test drive. If you do a good deal and make a good impression then i will buy from yoU!". Actually, the only guys who were good were the Toyota dealers. They just threw me the keys and said go for it, and werent pushy and offensive with their sales techniques. Im sure thats part of the reason why Toyota is the best. |
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