Why does buying cars in 2021 still suck?

[Franco Cozzo]

I just put in an offer on a car on carsales located interstate at a dealership.

I've given them via email/messaging application

1) Price I'm happy to pay
2) Request for quotation on transportation costs to me in VIC, which again I'm happy to pay.
3) My address for transportation quote/costs
4) I Will pay for the vehicle immediately, send your bank details and I will send remittance advice.

First thing they did was attempt to call me multiple times, which I didn't answer because I'm at work.

Then sent me a text asking if I want to know anything about the vehicle.

No, I don't want to know anything about the vehicle I just want to buy it as per my email/message.

Why can't they just respond to my message with either:

1) Yes we accept your offer
1a) Here is our BSB and account number, payable in full
2) We are investigating transport options and will advise further
3) Receipt for payment on vehicle

Or alternatively:

1) No, we reject your offer but we'll take X amount.

It seems buying cars is always a poor user experience, why can't I just buy it over email/online, transfer the money and a couple days later it turns up in my driveway? Much like literally everything else you can purchase online.

I bought one of my colleagues a new ute on behalf of my workplace a couple years ago, and I had to leave my office to visit their premises more than FIVE times to buy a god damn ute and over 10 phone calls because he'd refuse to do ANYTHING via emails.

Then I'm dealing with some slob with his shirt half untucked, not knowing what he's done with paperwork on his desk while he slowly walks around the showroom asking his colleagues if they've seen the paperwork - Ive got **** to do stop wasting my time.

I hate this industry, specifically buying cars from dealerships, it's one of the last holdouts refusing to offer options to their customers for purchasing their goods.

What are your thoughts? Do you like this dealership experience/model or would you be happy with having the option of purchasing vehicles online and having them turn up at your home or workplace whether new or second hand?