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Old 19-10-2015, 07:16 PM   #20
bazza91
Backyard Mechanic
 
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Join Date: Aug 2012
Location: Bendigo, VIC
Posts: 198
Default Re: Name and shame

Quote:
Originally Posted by Express View Post
My understanding is the manufacturer’s warranty can say whatever it likes as their warranty doesn’t over rule or limit consumer guarantees as set out in Australian Consumer Law.
THIS!!^^^^^^^^^^

That is 100% accurate. Consumer law over rules manufacturers warranty terms and conditions every single time.
If you buy a new TV and it blows up after 18months when your warranty was only 12 months, the tv must still be repaired or replaced due to a term known as "reasonable life expectancy", for a tv its expected that it will last x amount of time, usually something like 3-5 years.

Below is a quote from consumer affairs vic, although note that consumer law is universal across all states for general goods.
Quote:
A consumer buys a plasma television for $6000. It stops working two years later. The supplier tells the consumer they have no rights to repairs or another remedy as the television was only covered under the manufacturer’s warranty for 12 months.

Even if the consumer had purchased an extended warranty, they may still have the right to a remedy under ACL because a reasonable person would expect a $6000 television to last longer than two years. The consumer has a statutory right to a remedy on the basis that the television is not of acceptable quality and the supplier must provide a remedy free of charge.
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