Sunroof Installation Balls Up

[GT0132]

Ok..No I didn't get it done but had the BA in a sunroof installer for the past 2 days wanting it done but to no avail.

So here the story goes.

Phoned the sunroof installer on Monday for quotes etc...Happy with quote plus they are local, so asked when he could do it. He said this Thursday and would need the car for 2 days. No problem, so I dropped the car off on the way to work on Thursday expecting to pick it up tonight all done.

Installer phoned me at 2pm this afternoon saying the car won't be ready till Monday night. Now I don't need or use the car during the week but need it on weekends for kids sport etc, plsu I'm going away for school hols next Monday and need the car... so I was a bit annoyed. I said to them if I knew from the start you'd need it over the weekend I wouldn't have booked the car in and waited till it was more convenient for me...Then he proceeds to get aggressive with me saying he's busy etc and can't do anything about it.

So I asked what stage it was at, since they had the car for a day and a half...His response " Mate we've just taken out the headlining this minute so only just started the job"....Seeing as though they hadn't cut the roof yet I just said leave it, put the headlining back up and I'll come and get the car in an hour or so and I'll get it done elsewhere.

When I went to collect the car he just handed me the keys , no explanation, no apology...so I was ****ed...especially since I was gonna part with over $2g of hard earned....Now if I had an apololgy forthcoming I would have "maybe" given him a second chance and put it down to overbooking...but this arrogance toward a paying customer doesn't fit with me, so they can find the nearest lake and jum[ in head first...Reminds me of the experince some of members here have had with Tempe Tyres in terms of customer satisfaction.

I'd love to name the crowd but won't unless the moderators approve. They aren't a site sponser by the way.

Cheers
Pete.